Testimonials for Dave Hoh's Home Comfort & Energy Experts

About two years ago I moved into a 10 year old town house in Toms River.  It was May when I first moved in, and I knew there was something seriously wrong a couple weeks later when the summer heat came and I turned on the AC. There was no AC making it upstairs, none at all!  The vents felt cold, but no cold air was blowing out of the vents.  It was very cold downstairs but nothing was making it upstairs.  If it was 70 degrees downstairs, it was 84 degrees upstairs.  I also noticed my downstairs closet was getting air conditioned when there was no vent there, and some of my downstairs walls felt very cold. There were other oddities, like the electrical outlets in my downstairs laundry room had cold air coming out of them.        I had to get this fixed. I called a well established local HVAC business and had them come over and give me an estimate.  They quickly determined that I needed a two zone air conditioning system because that was the only way I’d get any AC upstairs. When I pointed out the cold closet, electrical outlet and other anomalies, they just shrugged their shoulders and told me “air flow is weird”.  They gave me an estimate of $18,000 to have the two zone AC installed.     I called another local HVAC for another estimate. They suggested a bigger, better AC unit, a stronger blower, and an air exchanger installed in the ceiling of my stairway.  They said the air exchanger would not look very nice, would be loud, but would do the job of helping move the cool air upstairs.  I also pointed out the anomalies and again, they just shrugged their shoulders and explained that air flow is difficult to predict and once they did their job those anomalies would “probably “go away.  I didn’t bother to get an estimate because I didn’t like their proposed solution.        I suffered through the first summer constantly arranging fans and sleeping downstairs in my living room.  My condo association didn’t allow any window units installed, so I was stuck.  It was very depressing.  I was not enjoying my new home at all.        The next summer I was going to be prepared!  Over the winter months I did research and found info about companies that do air flow studies and home energy audits.  I saw a video on the internet showing people using meters, infrared cameras, and other equipment to find solutions. This is what I needed!  I continued my research and along the way found the NJ clean energy website (http://www.njcleanenergy.com).  They described exactly what I was looking for to fix my problem.  The website included a list of certified contractors, so I began to make phone calls. The first couple of certified contractors I called didn’t seem to have the meters and cameras that I learned through my research would be necessary for the audit, though they were quite anxious to come over to give me an estimate anyway!   I continued my phone calls.  The next contractor said they had special measuring devices, and no special cameras were needed. When I asked for the cost to do the audit they wouldn’t provide an estimate and instead I was told that it would be included in the overall cost of the work they would do. They told me they didn’t do the “test” until after the work was done.  I asked, “How do they know what needs to be fixed if they don’t do the audit first?”  I was told that they were professionals and had many years of experience and they would just know what to do to fix my problem.  I didn’t agree.  I was getting discouraged and thought I’d try just one more contractor.       I then called another contractor from the list, DH Services Group in Lake Como.   I asked about their home energy audit and the very knowledgeable woman who answered the phone eagerly explained how they do the audit.  They had meters, cameras and they would perform a test before any work was done and analyze all the results to find a solution to my problem. This is exactly what I needed!  The cost of the audit was very reasonable so I made an appointment.  They sent over two workers who explained everything to me and most important, they listened to me!  When they observed no A/C upstairs and after I showed them all the problems on the first floor, the cold closet, the cold walls, the cold air coming out of the electric outlets – they didn’t shrug their shoulders, they went to work!  They were eager to find out the cause of the problem.  They used the infrared camera and meters and found a large cold area on my ceiling. I was shown the image on the camera and saw the big blue area on my ceiling.   They went around the rest of the house, inside and outside, did more tests, found more problems, but came back to the intriguing big blue spot on my ceiling downstairs.  After some deductive reasoning, more camera work and meter work, the DH Services workers narrowed the big blue spot down to a smaller specific area where they wanted to cut into the dry wall on the ceiling and take a look.  Without hesitation, I let them cut into the drywall. They removed a small piece of the dry wall, maybe 5” x 10” and took a look and discovered the primary cause of my problem:  there was dead ended duct work that wasn’t capped off!  The AC was just flowing into my downstairs ceiling and into the walls downstairs.    The hole they cut into the ceiling was in the exact correct location, so without having to do anymore cutting into my drywall, they were able to temporarily cover the open duct work with some tape and it was like a miracle!!  I now had AC upstairs!  I think I may have cried and I know I professed my sudden love for these two workers!  They finished up their tests and data collection.  They explained there were more leaks and other areas of concern that would be explained in the final report.        A few days later I met with the owner of DH, Dave.  He spent quite a bit of time going over the audit results and his recommendations.   He also explained about the special programs, including rebates offered by NJ Clean Energy.   He presented the various options and his recommendations.   There were other “blue spots” indicating more problems, and the test that was done also indicated poorly insulated areas throughout my townhouse.  I knew I wanted my entire town house sealed-up and well insulated.   Dave was very honest and told me he thought that I could probably get a couple more years out of my AC unit, furnace, and hot water heater so he recommended that I go with the insulation work for now and suggested I think about doing the rest of the work either when the equipment fails or sometime in the near future.       But because this problem existed for the past 10 years, (before I ever moved in) I figured it must have added to the wear and tear of those units, making them inefficient and unreliable.  Plus I just couldn’t pass up the excellent rebates and offers available at that time that Dave told me about.  Per my request, Dave provided a new proposal including everything, the insulation work, new A/C, furnace, and water heater. He provided the new proposal and he even figured out my monthly payment along with the estimated energy cost savings. He showed me that even with paying back the loan, I would still be paying less per month.  So with all the great rebates and special finance offered by NJNG at the time, the price was right, so work began a week later.     They were all very professional. During the install, they were very neat and precise.  They properly covered up that open duct work and did all the other repairs and improvements.  They accomplished a lot of work each day and showed up every day.  These guys did great!  If I had any questions or concerns, I got an immediate response.  They were professional, on time, courteous, personable, and best of all they were proud of their work.  They did things the right way, no corners cut.   Was this the twilight zone or just the best contractors I’ve ever hired?       It all worked out just like Dave said – started and completed as he told me, no extra costs, everything worked out just like he said.  They did everything right. And yes, my energy bills are much less.  And just as Dave said, even with my monthly loan payments, I am still paying less per month!  I love my new A/C, furnace, and water heater – they all work great!       My house is so much cozier. I actually breathe better and feel better. The heat during the winter was much better too.   Another bonus, less bugs!   This past spring would have normally brought on a significant amount of bugs including ants, spiders, centipedes, etc.  I had 2 spiders, that’s it.  No ants, nothing else.  Now that summer is here, my A/C is in full use and my upstairs is still like a dream.  It is nice and cool upstairs, the A/C is coming out full force out of the vents up there!  It is wonderful. I certainly did not need the overpriced two zone A/C or the stupid air exchanger those other contractors wanted to install!      It’s hard to put into words, but my house just feels so much better!  It feels healthier and more in balance. I am so happy that I went with DH Services.  I don’t believe anyone else would have ever figured out that problem with the open duct work!  Everything works great, I now love living in my townhouse! Thanks to all the great employees of DH Services!  No twilight zone, these are the best contractors I’ve ever hired.   I obviously highly recommend them!

Dear Nicole, I must compliment you on your patience with me and completance in resolving the problem. You certainly may show this to your boss. You should be employee of the month. The work turned out great and the crew was very professional. Everything promised was delivered.  Again I thank you ever so much for your help. Sincerely, Grace F.

"Ron and Nate are exceptional people! Knowledgeable, very hard working, very neat and conscientious, really nice guys!"

Their sales rep, Colby was pleasant and polite. He did a survey of our house and took pictures of the attic and basement. He then sat down with us and explained what could be done to improve the insulation and make our home more comfortable and energy efficent. There was never any pressure to sign on the dotted line. I checked with Consumer Affairs and the BBB and was satisfied with the results. The worker’s themselves were polite and respectful of home. If I had a question they were more than happy to answer it without an attitude. When they finished their clean up for the work done was good. Of course nothing bets a cleanup done by yourself. Overall my wife and I have no complaints and were very satisfied with their work.

We were very fortunate to have had the opportunity to have DHS do an HVAC upgrade at our Middletown home.  Prior to selecting DHS, we met with several other contractors and found them generally unwilling to answer questions or discuss various sealing or equipment options.  When we met you, however, we knew we'd found the right contractor. You patiently answered our many questions and presented multiple equipment and sealing combinations until we arrived at the most energy efficient and cost effective solution for our environment.  Your technical expertise and commitment to customer satisfaction was obvious. The crews who performed the work were personable, professional, knowledgeable, and articulate.  They demonstrated a strong work ethic, working steadily and carefully cleaning up each day.  Clearly, these are people who take their work seriously and take pride in it. At the conclusion of the upgrade, we were immediately able to see a huge improvement in the comfort of our home.  Dave, you'll remember that the previous central air system was unable to keep the house cool during summer, so to us that was the acid test for the new system.  We started with two AC units that ran 24/7 all summer and were unable to keep the house below 80°.  Now we have one unit that is able to cool the whole house with ease.  We noticed a similar improvement in heating as the weather cooled, but now instead of three furnaces we have one.  We've also realized significant savings in energy costs as compared to previous years. Mike and I are thankful that we found DHS.  I invite you to use us a reference, and please know that we wish you continued success in your endeavors.

Thank you so much for making our home comfortable for our new baby boy! You guys were a pleasure to work with and we will be sure to refer you!

Dear Mr. Hoh It was a pleasure doing business with your company. Your sales representative did an excellent job with his presentation. He was honest and sincere about the product he was selling. He showed us a demonstration of why trusoft cellulose is a better way to insulate the attic and the savings we will realize in the future. The team that performed the work in our house are very professional and I would recommend your company and this team to anyone looking to do these types of energy saving projects! Before starting the work the team leaders Alex and Walt introduced themselves to along with the rest of the team. They explained exactly what they be doing from from putting down drop clothes throughout the access of the work area, the attic. I watched them as performed their work, they worked together as a team. The took their breaks which one can sympathize with. Working in the attic on those hot days was brutal. Their coveralls were completely soaked with perspiration.  All I can say, great work guys pleasure knowing you. Thank you to Colleen, she was very professional dealing with me on the phone to set up a date and time for the project to start. Answered all my questions. To you Mr. Hoh thank you for fixing the slight gas leak that you found during your inspection. Thank you also for your professionalism conducting your walk through after the job was completed and performing the various tests to ensure that what the sale representative said would be done was in fact completed. You have a very professional company. Emilio P.      

Hello Jim,  This is wonderful news. Appreciate your guiding us through the process. Thanks to you, Dave, and the rest of the team. I will surely share your name with my friends and family if they are ever in need of your services. Very professional all the way around.    Kind regards,  Michele and Carlton 

"We could not have asked for a more positive experience dealing with Dave Hoh's and his staff. Colby was awesome - extremely thorough, personable, knowledgeable, and professional. He stayed with us every step of the way and was extremely responsive. All the staff were great and made sure we were happy. I would not hesitate to recommend them to anyone in need of their services."

I am writing to tell you how pleased I am with the Home Performance with Energy Star job that your team performed for me.  As someone on a fixed income, keeping my energy bills manageable is very important to me.  I also wanted the peace of mind of knowing that my equipment would not break down.  Your comprehensive project that included a new high efficiency furnace, air conditioner, and seal up and insulation work is already making a difference in the comfort level of my home and my peace of mind.  I also look forward to seeing how my energy bills will drop as well. What I really wanted to share was how professional, courteous, and genuinely likeable your staff was.  I was completely comfortable having them in my home and they impressed with their knowledge.  In particular, Phil and Trevor who did the air sealing work, were unbelievably nice.  They addressed specific needs in my home with patience and care. I would be happy to provide a recommendation to any other potential customers.

"From start to finish, the Dave Hoh’s team was great to work with. Colby called ahead of time to confirm the appointment, as well as several emails from the office. He arrived on time, was informative and helpful, without being pushy. He answered every question I had and a couple follow up emails. The crew who performed the work in the attic and crawlspace were hardworking and respectful. I can’t say enough good things about the company. I would use them again and refer them to others in a heartbeat. Thanks again Dave Hoh’s team!"

Dear Dave, I wanted again to thank you for all you have done to help me and Jessica's family by the way of preparing and now providing your services for the Randi Way property. You are truly a outstanding and exceptional businessman and person from what I personally know of you. I never doubted your integrity and trusted you and believed in your sincerity. I believe you have been very fair with us! Additionally, I hired you as a consulatant and have yet to receive your billing. I will never forget your help and kindness in our time of need. As you have seen first hand, many people have come to our aid and words can not express fully our true feeling. Kind Regards, Peter R.

Thanks, Dave for taking a few minutes of your time to chat with me about the possible overheating of the second attic and for offering your opinion re: Air Conditioning.   Your crews did a great job. And cleaned up after themselves. Almost unheard of anymore. Thanks.

Hi David,   Just a short note to let you know that your work crew did an excellent job of clearing out the attic eaves and installing the soffit vents and insulation. They arrived around 8:30 am and finished up about 2:30 pm. They also did a good job of sweeping up the loose insulation in our hallways and outside on the front porch.   We are very happy to get this job completed before the summer heat settles in for good. Today our attic stayed cool all morning due to cloud cover and the attic fan pulling up air-conditioned air from the second floor. It got warmer in the afternoon, but by then the hard work out by the eaves had mostly been completed.   Thanks again, David B

During our quality inspection of Helen's attic insulation project, she had let us know that she was very happy with the company, crew and results.    Helen had cold drafts and comfort issues between her 1st and second floor in her Sea Girt, NJ townhome. We performed attic air sealing and insulation  to reduce drafts and keep in much more heat in the winter as well as keep heat out in the summer. Additionally the fire place had major drafts causing the living room to be cold. This was sealed and properly insulated from outside.